Shipping & Returns

  1. Please note that prices are all in Australian dollars (AUD) and include Australian Goods and Services Tax.  For international orders, please email prospectingsupplies@bigpond.com  
  2. We aim to dispatch in-stock items within three working days of receipt of payment. For larger orders, custom orders and back-orders, please allow 1-2 weeks for delivery or as negotiated with Prospecting Supplies. Unfortunately, however, delivery dates depend on a number of factors outside of our control and we therefore cannot accept responsibility for delays. We will, however, endeavour to keep you informed at all times as to the progress of your order.
  3. Unless you instruct us otherwise, orders which are unable to be filled from in-stock items may be delivered in instalments.
  4. We generally ship by way of Australia Post. However, for larger orders we utilise alternative carriers such as Couriers Please.  Additional charges will apply if you require expedited or special delivery.
  5. The deposit of goods with our nominated carrier for shipment constitutes supply for the purposes of this agreement, and, as a consequence, all risk associated with the loss of, or damage to, goods in transit rests with the purchaser.  Similarly, the costs of, and sole responsibility for, transit insurance rests with the purchaser.   
  6. For overseas purchases we use Australia Post airmail or for larger items sea or airfreight as negotiated with the purchaser.

 

Refunds Policy

We do not normally give refunds if you:
• simply change your mind, or
• make a wrong decision.
You can choose between a refund, exchange or credit where goods:
• are faulty
• have been wrongly described
• are different from a sample shown to you.

Please retain your receipt as proof of purchase

 

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